Customer Service

Member Benefits

As an exclusive Lumipearl® Member, you receive the following benefits:

  • Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
  • Easy Customization - Change the products in your kit at any time
  • 60-Day Money-Back Guarantee on every shipment (minus shipping and handling)

Convenient Auto-Delivery Service

The auto-delivery program is one of the many Lumipearl® membership benefits. It automatically ships your favorite Lumipearl® products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service at 888-920-7477.

Easy Customization

Get only the products you want, when you want them. It is completely flexible. Create a kit with only 4 products or as many as 6 products. The choice is yours. You can also change the number of items in your kit anytime. Call 888-920-7477 to customize your kit.

60-Day Money-Back Guarantee

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

Shipping and Returns

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We will ship you a new kit every 8 weeks if you don't change your shipment interval. It's entirely up to you. Call 888-920-7477 to manage your shipment schedule.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Lumipearl Returns
6 Commerce Way
Arden, NC 28704


We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

CANCELLATIONS

How can I change or cancel my order?

If your order has not shipped yet, you can make changes by calling us at 888-920-7477. If you'd like to cancel any future orders, you can call us at 888-920-7477.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

Contact Us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am until Midnight (EST). Call Customer Service at 888-920-7477.